Delivery & Return

Please inspect all goods at the point of delivery.

If there is any issue (e.g., missing, damaged, or incorrect items), you must

report it within 48 hours of receipt.

We will only process refunds or replacements if the issue is reported within

this timeframe.

Evidence required: Clear pictures or videos of the product(s) and packaging

as received.

• Orders can be canceled before dispatch only.

• Canceled orders will not be refunded, but the amount paid will be issued as

store credit for future purchases.

• Note: Customized or branded orders cannot be canceled or modified once

production has started.

• If payment is not made within 2 hours after invoice is sent, kindly reconfirm

item availability before paying.

• Payments made for out-of-stock items without confirmation will be stored

as wallet credit to be used for another item.

• No cash refund will be issued for such cases.

• Exchanges may be accepted within 24 hours of delivery only.

• Returned items must be unused, unopened, and in their original packaging.

• Once we receive and inspect the returned item(s), we will notify you of the

approval or rejection of the exchange.

• Customized or branded items are non-returnable.

• Customer is responsible for all return delivery costs.

Refunds are only processed under the following conditions:

• The product delivered was incorrect or defective.

• Issue was reported within 48 hours of receipt.

• Clear photo or video proof was provided and the claim verified.

Approved refunds will be processed either:

• As store credit (default)

• Or cash refund (in special cases) within 7–10 business days.