FAQ

Yes, we do! You can visit our physical store and showroom at 280 Herbert Macaulay Way,

Alagomeji, Yaba, Lagos. Walk-in customers are welcome to explore our range of food

packaging products and place orders directly.

Yes, we deliver to all states across Nigeria. We use trusted courier and transport services to

ensure your items reach you safely.

At the moment, we can deliver to the following countries:

● Cameroon

● Niger

● Burkina Faso

● Ghana

● Seme

Other countries, we can send through your preferred agents or flight cargo.

Yes, same-day delivery is available within Lagos for confirmed orders placed before 5 pm.

We can not ascertain the exact delivery time because orders are merged for delivery.

Express delivery option is available if the order is time-bound or urgent. Delivery fees may

vary based on location and package size.

We can accept exchanges within 24 hours of delivery only. Returned items must be unused,

unopened, and in their original packaging. Once we receive and inspect the returned

item(s), we will notify you of the approval or rejection of the exchange.

Customer is responsible for all return delivery costs

Customized or branded items are non-returnable.

Yes! We offer high-quality custom branding on paper bags, cups, containers, stickers, and

more. Visit our ‘Customize Your Package‘ page to get started.

By creating an account,●

●

You have access to special sections of the site, such as the My Account section, where

you can track current orders, view previous orders, add items to a “Wish List”

, and

update your billing and shipping information.

You get early access to special offers and promotions.

You can place an order directly through our website for retail items. For wholesale or

branded packaging, kindly go to the Buy Wholesale or Customize your packs page and fill

out the respective request form, and our team will contact you to complete the order.

Yes, we do! Wholesale prices and quantities are handled separately. Visit our ‘Buy

Wholesale’ page to submit a request and receive our wholesale price list.

Yes, sample packs are available for customers who want to test our packaging. Samples are

paid for, excluding delivery charges. Visit our ‘Order Samples’ page to request yours.

Delivery within Lagos typically takes 1–2 business days. Same day delivery is possible

within Lagos if order is placed before 5pm.

Outside Lagos, delivery takes 2–5 business days, depending on your location and the

transport option selected.

Yes, you can pick up your order from our store in Yaba, Lagos. Kindly select Pickup option

before you check out.

No, we currently do not offer payment on delivery. All orders must be paid in full before processing

Absolutely. You can choose bank transfer at checkout and our account details will be

provided. Once payment is confirmed, your order will be processed.

You can reach our support team via WhatsApp, phone call, or email. Visit our Contact Us

page for full details or chat with us directly through the live chat on our website.

Yes, you can modify your order before it’s processed or dispatched. Please contact us

immediately via WhatsApp or phone to make changes.