Additional information
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Support Center
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Lagos deliveries takes 24 to 48 hours depending on the distance. Delivery will have handled by reliable dispatch riders or car delivery depending on the size of load.
Delivery takes between 2 - 5 days which depends on the location. We work with reliable cargo companies who offer affordable and efficient services. Delivery charge outside Lagos depends on the weight or size of your order. Our customer service representative will communicate your delivery fee to you.
Please inspect all goods at the point of delivery.
If there is any issue (e.g., missing, damaged, or incorrect items), you must
report it within 48 hours of receipt.
We will only process refunds or replacements if the issue is reported within
this timeframe.
Evidence required: Clear pictures or videos of the product(s) and packaging
as received.
• Orders can be canceled before dispatch only.
• Canceled orders will not be refunded, but the amount paid will be issued as
store credit for future purchases.
• Note: Customized or branded orders cannot be canceled or modified once
production has started.
• If payment is not made within 2 hours after invoice is sent, kindly reconfirm
item availability before paying.
• Payments made for out-of-stock items without confirmation will be stored
as wallet credit to be used for another item.
• No cash refund will be issued for such cases.
• Exchanges may be accepted within 24 hours of delivery only.
• Returned items must be unused, unopened, and in their original packaging.
• Once we receive and inspect the returned item(s), we will notify you of the
approval or rejection of the exchange.
• Customized or branded items are non-returnable.
• Customer is responsible for all return delivery costs.
Refunds are only processed under the following conditions:
• The product delivered was incorrect or defective.
• Issue was reported within 48 hours of receipt.
• Clear photo or video proof was provided and the claim verified.
Approved refunds will be processed either:
• As store credit (default)
• Or cash refund (in special cases) within 7–10 business days.
